Quality

Each piece of COPPERTIST.WU is made of A-grade fine brass, copper, bronze, silver etc. In addition, we also provide custom service by precious material.

Compared to other metals, copper has an interesting and fascinating chemical effect over time, as it created a close relationship between the environment and the user. We also developed a unique handmade aging process, so that each piece of copper artwork has its own unique attributes.

Accessories, made of copper, do not require special maintenance during used period, just need to keep it in a dry place and stay away from acid detergent, salt cleaner and various oil, chloride and other chemical materials, which will cause corrosion on the surface of the product. Avoiding to use cleaning tools to prevent surface scratches. The maintenance methods of 925 sterling silver are same as above. You can also use a silver wiping cloth or OPI to polish the surface regularly to keep it as the original one.

Every piece deserves to be carefully maintained, which requires us to avoid wearing jewelry under some harsh conditions. Such as bathing / swimming / sports. Therefore, we do not recommend wearing jewelry when taking a bath.

In some rare cases, that something is wrong with your jewelry, please immediately contact our customer service, Coppertist.Wu offers 365 day warranty service and can help solve your problem.

Shipping

When you complete your purchase, you can view your real-time logistics information with your tracking number or mobile/order number. Click here to check your logistics information.

TRACK YOUR ORDER

Delivery Time= Processing Time + Shipping Time

Shipping within the United States is handled via USPS and takes on average 3-5 business days after processing (1-2 days).

International shipping is depended on the shipping company in different countries and takes about 3-8 business days.

For more information, please check SHIPPING & DELIVERY

Delivery Fee:

We offer free shipping on orders over $25 on the most of the country ( Remote Areas excluded ). The following regions or countries are required to charge an additional $25 shipping fee. Brazil, Chile, Israel, Switzerland, USA (Puerto Rico).


Taxes, Customs Duties:

The priced shown on our pages is already inclusive import duties. No additional taxes or customs duties are collected.

When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update.

The package may be returned for the following reasons:

Wrong or incomplete address

Invalid phone number

Unable to deliver 

Please contact the shipping company for more information or you may contact us so that we can help you.

Order & Payment

The following methods of payment are accepted:

All major credit/debit cards such as: Visa, MasterCard, American Express, Discover, etc…

PayPal

If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or payment method.

If the above instructions fail please contact your bank or contact us with as much detail along with the error messages. so that we may assist you.

If you notice a mistake with your order after receiving an order confirmation email, please send us an Email to info@coppertistwu.com or contact with our customer service(website/Instagram).

*Please note that we can help you to change the size, removing an item, changing your shipping address before shipment. Once your package is shipped, we will not be able to change anything.

Coppertist.Wu provides a 30-day warranty on all products. Exchanges and Refunds will be accepted within 14 days of your original receipt of the order. Beyond 14 days ONLY EXCHANGES will be accepted within 30 days of the original receipt of the order.

All custom items and solid gold items are not subject to returns.

Please see the specific terms on our Return & Exchange policy