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RETURN AND REFUND
Due to the particularity of your order, we hope you can understand that we do not provide return or refund service in this circumstance. if it is a quality problem, we support the exchange of goods.
QUALITY ACCEPTANCE AND PRODUCT MAINTENANCE
Product acceptance should be completed within 7 days after receiving the goods, and within this period, no acceptance problems are considered qualified. If there is a problem with the product, the details of the quality failure should be stated, and the corresponding evidence and product photos should be provided. If it is our quality problem, we will bear the return shipping cost and product repair cost.
| US | 3-5 Business Days |
| Canada | 5-8 Business Days |
| Australia | 10-15 Business Days |
| UK | 3-5 Business Days |
| Germany | 1-2 Business Days |
| EU | 8-15 Business Days |
| Japan, Singapore, Malaysia, Thailand | 5-7 Business Days |
| Other Asian countries and regions | 8-10 Business Days |
| Other Countries | 15-20 Business Days |
Note: Each of our pieces are handmade, we will send them out from our Asian studio when the local warehouses are out of stock. Any questions,please feel free to contact us at any time.