Octopus Tentacle Hook | Brass

Country	Delivery Time
US	3-5 Business Days
Canada	5-8 Business Days
Australia	10-15 Business Days
Europe	8-15 Business Days
Asia	8-10 Business Days
Other Countries	15-20 Business Days

**Each of our pieces are handmade, we will send them out from our Asian studio when the local warehouses are out of stock. Any questions,please feel free to contact us at any time.

Purchase from this site:
You have 14 days from the received date to return your purchases to us. All return items must be kept tags are intact and are unworn, unused and must be in the condition that original delivered to you. Where possible, any designer packaging such as dust bag, designer tag or complimentary gifts must also returned as they are considered a part of the product.
Please contact our Care team beforehand for the arrangement, you might required to provide the receipt or proof of purchase, images and content information for the return.
Any items that are returning to us without any notify beforehand will not be accepted.
Kindly contact us by 

info@coppertistwu.com and captioned: "Request for return" at the subject.
Once returns are received, we will process the return items and refund within 3 business days.

Refund
The refund will be made through the same payment method as at the time of purchase.
Our after-sales team will deal with your returned goods after receiving it, and we will try our best to issue you an appropriate return or refund as soon as possible. It is best to provide us with the tracking number of your return or exchange package so that we can predict the time of your return.
If you have returned the item but have not received any email from us, please contact us at the email address

info@coppertistwu.com. After completing the refund process, it may take up to ten business days for the refund to arrive in your account, depending on your bank and card issuing OUPbank.
Return shipping fee

If the goods are returned, the consumer shall bear the return shipping cost. The specific cost should be calculated according to the courier company you choose.
If the replacement is caused by our reasons, the received item has been damaged or the size is incorrect, and the consumer does not need to bear the freight.

Exchange:
Guarantees only replacement of a product with equal retail value and does not guarantee an exact replacement of the same limited edition, discontinued or out-of-stock items.
In case of disputes, we reserves the final decision's rights, including terminating or changing the details of our services and its terms and conditions without prior notice.

Note：
Customized products do not support returns and exchanges.Any questions, please contact us at the email address 

info@coppertistwu.com.

 

Each piece of COPPERTIST.WU is made of A-grade fine brass, copper, bronze, silver etc. In addition, we also provide custom service by precious material.

Compared to other metals, copper has an interesting and fascinating chemical effect over time, as it created a close relationship between the environment and the user. We also developed a unique handmade aging process, so that each piece of copper artwork has its own unique attributes.

Accessories, made of copper, do not require special maintenance during used period, just need to keep it in a dry place and stay away from acid detergent, salt cleaner and various oil, chloride and other chemical materials, which will cause corrosion on the surface of the product. Avoiding to use cleaning tools to prevent surface scratches. The maintenance methods of 925 sterling silver are same as above. You can also use a silver wiping cloth or OPI to polish the surface regularly to keep it as the original one.