SHIPPING AND DELIVERY

Due to the handcrafted nature of our custom products and certain recent international policy changes, our current production lead time may be extended to approximately 4–8 weeks. We truly appreciate your patience and understanding during this time.

You’ll receive a confirmation email with tracking information once your order has been dispatched. If you have any questions or concerns about your order, feel free to reach out to our online customer service team or email us at info@coppertistwu.com—we're always happy to help.

Due to the unique nature of custom products, the production lead time is typically 3-4 weeks. We appreciate your understanding. You will receive a confirmation email once your order has been dispatched. If you have any questions about your order, please don't hesitate to contact our online customer service or email us at info@coppertistwu.com.

RETURN AND REFUND

Due to the particularity of your order, we hope you can understand that we do not provide return or refund service in this circumstance. if it is a quality problem, we support the exchange of goods.

Due to the unique nature of custom-made items, once we've confirmed your specific material preferences, crafting techniques, and other requirements, we're unable to accommodate returns or exchanges. If you're considering a return, a 50% fee from the original order will be applied to cover associated costs. We appreciate your understanding.

QUALITY ACCEPTANCE AND PRODUCT MAINTENANCE

Product acceptance should be completed within 7 days after receiving the goods, and within this period, no acceptance problems are considered qualified. If there is a problem with the product, the details of the quality failure should be stated, and the corresponding evidence and product photos should be provided. If it is our quality problem, we will bear the return shipping cost and product repair cost.